I left the second hotel I was staying at on Soi 13. A typical hotel with a nice staff but the A/C was worthless. The engineer specced out the load on the room A/C’s. Unfortunately, you can look at the amount of space in a room and put in a system to handle that size room and get the whole thing wrong.
The engineers failed to account for the hotel on Soi 13 having a black facade, facing west, with no way to cool the rooms except the undersized units. I finally moved out after several attempts to resolve the issue. The manager was great, but the owners of the property have refused to fix the issues for the benefit of the property. This problem pre-dates my visit, and will probably never be resolved.
The owners also mandated the hallway A/C units be turned off to save money. So, now, the foyer and hallways are concrete, no windows, and closed off with no airflow. It is hotter in the Foyer and hallways than it is outside in the summer air. At the same time, this is NOT a cheap property. They are charging a higher rate for this property than the competition while cutting back on comforts. I can see doing this in the winter months, but the peak summer season? You are screwing your customers.
You can be the best manager with a great staff, but if you can not fix the structural problems, your bookings are going to drop over time. Word of mouth will cause this place problems in the long term. The owners are going to lose in the long term.
Hopefully the manager and staff can get to a new location that fits their efforts at customer service!
Note: I did not post the name of the hotel because the manager was extremely helpful.